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Refund Policy

Returns and cancellations

Your right to cancel your order

You may cancel your order up to 14 days after delivery. Please inform us in writing (if by email at info@connellymiele.co.uk) quoting your order acknowledgement number and indicating your wish to cancel. We will contact you by email to confirm that your order has been cancelled and to give you further instructions.

If we receive your cancellation before your order has been dispatched we will cancel your order and make a full refund to the card that was used for purchase.

Returns

If we have already dispatched your order or it has been delivered you can return it to: Returns, Connelly & Connelly Ltd., Unit 22, Lucas Works, Sheffield Road, Dronfield, S18 2GG.
We are unable to collect items to be returned.

You will receive your refund within 14 days of the cancellation date.

Faulty Items covered by guarantee

Miele appliances

In the unlikely event that you believe your new appliance to be faulty, please call Miele directly 0330 160 6600. If they cannot rectify the problem over the telephone, they will arrange for a Miele Service Technician or our Service Technician to visit your home and inspect your appliance, replacing any failed parts and ensure it is working as intended.

This does not affect your statutory rights.

Vacuum Cleaners within guarantee

In the unlikely event that you believe your new vacuum cleaner to be faulty, please call us on 0330 160 6600 to discuss the fault, if they cannot rectify the problem over the telephone they can arrange with you for your vacuum cleaner to be collected, rectified and returned to you.

This does not affect your statutory rights.

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